Process Leader - Insurance


Will be responsible handling process related queries, providing support in reporting and governance matters, and training new team members

Key responsibilities:
  • Handle process training of new recruits
  • Respond to process related queries
  • Process claims as per the target set
  • Review quality checking (error analysis)
  • Assist in ISO documentation
  • Help with MIS reporting and other quality related reports
  • Manage the team in absence of the Assistant Manager
  • Deliver in accordance with agreed key performance metrics of turnaround time, quality, productivity
Key skills:
  • Graduate/post-graduate degree, preferably with transaction processing experience
  • COL & International claims processing knowledge is a must
  • Good knowledge of MS Office applications, especially Word and Excel
  • Ability to perform tasks on multiple computer applications
  • Good logical, analytical and problem solving abilities
  • Attention to detail and accuracy
  • Good interpersonal skills and strong client focus
  • Ability to communicate clearly, concisely and effectively
  • Ability to handle process escalations, identify issues and risks and propose resolution
  • Ability to multi-task and prioritize work
  • Ability to work harmoniously as part of a team
  • Good communication skills – spoken and written
  • Excellent use of English phrasing, punctuation, spelling, grammar and the use of paragraphs
  • The ability to interpret different levels of written English from our Global customers
  • An understanding of empathy and the role it plays in customer service