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Team Member - Online Team

Overview:

Will be responsible for meeting customer expectation through delivering timely, accurate, and professional service via email

Key responsibilities:
  • Provide quality instructions or responses to resolve the customer's issue
  • Develop strong customer relationships and resolve customer queries through e-mail within the assigned TAT
  • Manage and take ownership of the resolution process for all customer related issues
  • Maintain up to date knowledge of the process
  • Emphatic, courteous and always express a sincere desire to help
Key skills:
  • Graduate/post-graduate degree
  • Typing Proficiency: 40-60 wpm
  • At least one year of customer service experience via e-mails
  • Proficiency in English communication skills
  • Ability to communicate clearly, concisely and effectively
  • Excellent analytical, listening and organisational skills
  • Must be able to adhere to schedule changes based on department and/or business requirement
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments
  • Ability to continually display a positive attitude
  • Good interpersonal skills and strong client focus
  • Ability to handle process escalations, identify issues and risks and propose resolution
  • Professional experience in healthcare insurance will be an added advantage
  • Ability to perform tasks on multiple computer applications