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Consultant - PMO

Overview:

Will be responsible for supporting the Group Operations team towards deployment, maintenance, training, support and integration of Operational Resilience tools

Key responsibilities:
  • Manage day to day operations within the team
  • Responsible to coach, mentor the team and assist them in up-skilling the process
  • Lead the team in all process, operational aspects and manage client relationship smoothly with nil escalations
  • Expert assistance with tool queries raised by the users and the entities
  • Understand and develop ability to quickly adapt, learn & deliver across different modules of the tools
  • Provide customised support to different AXA Group entities
  • Should be able to meet strict timelines and adhere to all SLAs
  • Document operational policies, procedures, creation of process maps and maintain process standards
  • Should understand customer needs and provide adapted solution/assistance
  • Should be able to foresee upcoming risks and opportunities in respective domain and act upon those (Ensure a “zero surprise framework”)
  • Takes input from supervisor, peers and appropriately implement action items
Key skills:
  • Prior expertise in Operational Resilience Tools and Risk and Compliance preferable
  • Should be a self-starter requiring minimal supervision and driving excellent results
  • 8 to 10 years of professional experience
  • Experience in setting up a team from scratch and team handling
  • Good knowledge of MS Office Tools, SharePoint, etc.
  • Experience in UAT testing, managing deployments, pre-production and production
  • Report SLAs and other metrics to clients periodically
  • Excellent communication and customer management skills
  • Experience in working with diverse groups of people
  • Graduate from a recognised University